Everything about returns
Our return policy
1. If you are not satisfied with your order, you always have the right to return it within 14 days after delivery.
2. Unfortunately, we are not able to exchange a product for you. Instead, you can return the items and place a new order.
3. Please make sure that the products are unused and unwashed with the original labels and packaging.
4. We are happy to refund you within 14 days after we have received your items. When your refund is processed, you will receive a confirmation e-mail from us.
5. Are you from the European Union? In this case, if you return the entire order, we will also refund you the costs of delivery. We cannot refund express shipping costs or the island surcharge.
6. If you return your order from outside of the European Union, we will not be able to refund your original shipping costs.
7. Please keep in mind that certain conditions may apply to some discount codes, such as a minimum order amount. If, after returning the products, you no longer meet these conditions, the discount will be removed from your order.
Here you can find the instructions for your return
1. Pack the items with all labels attached in their original packaging. Use a solid box.
Original ski helmets or thermal wear boxes cannot be used as return boxes.
2. Please create your return label here:
Register your return >
3. Attach the return label you have created to the box. Remove any other labels.
4.Take your package to the chosen delivery point of the parcel service and submit it there
5. For non-EU customers: print the correct documentation in our return-portal and add it to the front of the box.
Is your country not listed? Return the order on your own costs to the following address:
Monta
RETURN SkiWebShop
Polderweg-Oost 19
2973 AN Molenaarsgraaf
The Netherlands
please note: SkiWebShop cannot take responsibility for any packages that are sent at the customer's expense.
