We are sorry to hear that you have a defective product. We would like to help you further. Before we get started, we would like to ask you to take a look at the warranty conditions:
We are very sorry if you have received a faulty item. We do everything we can to deliver products in perfect condition. Nevertheless, if an item is not in a good condition upon receipt, we kindly ask you to return it within the return period of 14 days.
Please send the faulty item back to us, following our return instructions. Don’t forget to provide the reason of your return on the return form and put it back in the box together with the item. As soon as your return has been checked and processed by us, the amount for the item will be refunded to your original payment method.
If you haven’t received the return form, you can print out your order confirmation which you received in your mailbox. Write down which item you are returning and add the reason of return. Put it back in the box together with the item.
Unfortunately, we are not able to send replacements for faulty items. Therefore, the easiest and fastest solution is to re-order the item yourself. This way you are assured that it is still available and that it will be delivered as quickly as possible.
We are sorry if an item you have bought turns out to be broken, damaged or not as described. If the fault appears within the first 12 months after purchase, please contact our customer service as soon as you discover the defect. Send us an e-mail and provide us with your order number, a detailed description of the issue and a photo of the product which clearly shows its deficiencies.
Our customer service will be happy to find a satisfactory solution for you.
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