Frequently asked questions

How can I unsubscribe from the newsletter?

If you no longer want to receive the SkiWebShop newsletter, click on the ‚Unsubscribe‘ button at the bottom of each newsletter. You will be redirected to the unsubscribe page to confirm it.

How can I create a SkiWebShop account?

To create an account, you can simply click on ‘My account’ at the top right of the website. Here you can choose the option ‘I am a new customer‘ and enter your e-mail address. Then you will be able to create an account.  

Alternatively, you can also create an account during the checkout. After you have added your items to your shopping cart, proceed to ‘Checkout‘. You will be asked to enter your e-mail address. Then you will have the option to continue your purchase as a new customer and to create an account for your future orders.

I forgot my password. What should I do?

Don’t worry. If you can’t remember your password anymore, you can easily change it yourself:

1. Go to ‚My account‘ at the right top of the website.
2. Click on ‚Forgot Password?‘
3. Enter the e-mail address you used and you will receive a mail with a link to reset your password.
4. Please check your spambox and other folders to make sure the e-mail has not arrived there.

It is also possible that you have not created an account and therefore have not received an email to change your password. You may have placed an order as a "Guest" in the past without creating an account.

Please note: If you sign up for the newsletter, it does not mean you create an account at the same time.

How can I delete my SkiWebShop account?

If you want to delete your customer account, please send an e-mail to [email protected] and provide your details, such as name, surname and e-mail address associated with the account. We will help you delete your account.

However, if you change your mind, you can always come back to us and create a new account.

I can't log in to my account, what should I do?

1. Make sure you are using the correct e-mail address which is linked to your account and you have entered the password correctly.
2. Make sure you have created an account. Customers often place an order or subscribe for the newsletter without creating a customer account. Signing up for a newsletter does not mean creating an account.
3. Try to change your password using the link ‘Forgot your password’ when logging in.
4. Try to log in using a different browser (eg. Chrome, Firefox, Internet Explorer).

However, if the problem has not been solved, send an e-mail to [email protected] and provide us with your name and e-mail address. We will check it for you.

I have created an account but I can't find my order in my account.

If you create an account during placing an order, the account is created after placing the order. In this case, the placed order is not visible in your account.

It is also possible that you placed an order as a 'guest' without logging into your account. In this situation your order will not be visible in your account, either.

Unfortunately, it is not possible for us to link orders to an account afterwards. To keep you informed, we will send you an email with the tracking code as soon as your order is ready to be sent. If shipping your order takes longer than expected, you will also be informed by email. 

Leaving SkiWebShop?You can save your shopping cart for later!