Please note: If an item or order does not meet our return policy, unfortunately, we cannot process it or offer a refund.
1. Pack the items with all labels attached in their original packaging. Use a solid box.
Original ski helmets or thermal wear boxes cannot be used as return boxes.
2. Please create your return label here:
Register your return >
3. Attach the return label you have created to the box. Remove any other labels.
4. Take your package to the chosen delivery point of the parcel service and submit it there.
5. For non-EU customers: print the correct documentation in our return-portal and add it to the front of the box.
Is your country not listed? Return the order on your own costs to the following address:
2973 AN Molenaarsgraaf
Please note: SkiWebShop cannot take responsibility for any packages that are sent at the customer's expense.
Unfortunately, we cannot offer an immediate exchange. Don't worry! If you're not completely satisfied with your current item, you can return it within 14 days and then place a new order for the correct size or a different product.
Return costs by country
When you submit the return package, you will receive a shipping receipt. This receipt contains a track & trace code that allows you to trace the package through the carrier's website. In some cases, you may receive this code via email. Using the track & trace, you can see when the returned package has arrived at our warehouse.
You can also take a photo of your return label before submitting the package. It contains the barcode and the postal code of our warehouse, which you can use to track the package.
When returning your order in its entirety, you will receive a refund for the shipping costs of sending it. So you only pay return costs.
For a partial return, you will only receive a refund for the amount of the returned items, and not for the shipping costs.
Additional shipping costs, such as evening delivery, express shipping, or island surcharges, will not be refunded after returning your order.
Please note: Shipping costs outside the EU will not be refunded.
Absolutely! All items can be placed in one box. However, it is crucial that the products are all registered in our online return portal. Only one return label needs to be attached to the box, so there is no need to purchase two labels
Of course, you can also return our sale products within 14 days of receiving them.
You will always receive your money as soon as possible. We aim to refund the amount within 7 days after safely receiving the return package in our warehouse, back to your account.
If the refund hasn't arrived after 7 days, not even in your spam folder, please don't hesitate to send an email to our customer service. Include your name and order number so we can assist you promptly!
Certain discount codes have specific conditions, such as a minimum order amount. If, after returning products, you no longer meet these conditions, the discount will no longer be applied to your order.
Therefore, be sure to check the terms of the code also when returning the order.
If you have any questions about this, please don't hesitate to send an email to our customer service.
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