Our return policy

  • If you are not satisfied with your order, you always have the right to return it within 14 days after delivery.
  • Unfortunately, we are not able to exchange a product for you. Instead, you can return the items and place a new order.
  • Please make sure that the products are unused and unwashed with the original labels and packaging.
  • We are happy to refund you within 14 days after we have received your items. When your refund is processed, you will receive a confirmation e-mail from us.
  • Are you from the European Union? In this case, if you return the entire order, we will also refund you the original standard shipping costs. We cannot refund express shipping costs or the island surcharge.
  • If you return your order from outside of the European Union, we will not be able to refund your original shipping costs.
  • Please keep in mind that certain conditions may apply to some discount codes, such as a minimum order amount. If, after returning the products, you no longer meet these conditions, the discount will be removed from your order.

Here you can find the instructions for your return

  • Pack the items with all labels attached in their original packaging. Use a solid box.
    Original ski helmets or thermal wear boxes cannot be used as return boxes.
  • Fill in the return form that came with the package and put it back in the box together with the products.
    No return form? No problem! You can print the order confirmation that you have received in your mailbox.

Please create your return label here:

Is your country not listed? Return the order on your own cost to the following address:
Promese Logistics
Flight Forum 2500
5657 DZ  Eindhoven
the Netherlands

Useful information for non-EU customers:

  • We advise you to send the package with an international shipping company to advise how to send your package and with a tracking option, so that you can see when it arrives in our warehouse.
  • Make sure that on the package it clearly states that it is a RETURN and add the correct documentation if required. Please inform with the carrier for detailed return instructions.
  • SkiWebShop cannot take responsibility for any packages that are sent at the customer's expense.

What are the costs of your return?

In the table below you can see the return costs with our return label.

Countries Return costs Carrier
AT €8,00 DPD
BG €12,00 UPS
HR €12,00 UPS
CZ €12,00 DPD
DK €11,00 DPD
EE €12,00 DPD
FR €4,50 DPD
DE €8,00 DHL
DE €8,00 DPD
GB €25,00 UPS
GR €12,00 UPS
HU €12,00 DPD
IE €11,00 UPS
IT €11,00 UPS
LV €12,00 DPD
LT €12,00 DPD
LU €9,00 DPD
PT €11,00 DPD
RO €12,00 UPS
SK €12,00 DPD
SI €12,00 UPS
ES €11,00 UPS
SE €11,00 DPD
US €75,00 UPS
Other countries The costs are at the customer's expense. Please choose your own carrier.

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