1. Exchange and Returns
2. How can I return my order?
3. Track your return parcel
4. Return costs
5. Refund orders
6. Return address
7. Returning a defective product
8. Returning skis
You can return or exchange a product within 14 days from the delivery day.
If you would like to exchange a product, you need to place a new order at our webshop and send back the product you would like to exchange. It is the easiest and fastest way to exchange a product and you can be sure that the desired product will be still available.
To return a product, please follow the instructions in the section number 2: How can I return my order?
We charge a small fee for the return costs - see more information under the point number 4.
You always have the right to return your order within 14 days from the delivery day. Please read the instructions below.
Make sure you send back your parcel via the right postal service: you can find the name of the transporter on the return label. You can find the nearest parcel shop on the website of the postal service.
Make sure you always receive the proof of shipment and remember to keep it safe. You are responsible for your parcel. SkiWebShop cannot take the responsibility for lost packages.
As soon as we have received and processed your parcel, you will be informed by email. For the approximate return times check the tabel under the point number 4.
On the proof of shipment you can find the tracking number. With this number you can easily follow your parcel on its way to us. Go to the website of your postal service to track your return parcel. As soon as we receive your parcel, we will send you an email.
Keep the proof of shipment safely. You are responsible for your parcel SkiWebShop cannot take the responsibility for lost packages.
Return costs will be automatically deducted from the refund amount.
|Countries||Return costs||Transporter||Expected Return Time|
Denmark, Finland, Greece,
Hungary, Ireland, Italy, Poland, Portugal,
Slovakia, Spain, Czech Republic, Sweden
|€ 7,00||See name of the transporter on the return label||1-2 weeks
Items are collected in the national depot
and once a week forwarded to the
depot of SkiWebShop in Holland
|The Netherlands||€ 3,95||DPD||2 days|
|Belgium, Germany, Luxemburg, Austria, France||€ 4,50||DPD||4 days|
|Other countries||local costs||Choose your own transporter||1 week|
We will refund the money to the bank account that you used to pay for your order. You will also receive an email from us.
If you return the entire order, we will refund the entire amount including the standard shipping costs (we do not refund the express delivery costs). We charge some return costs, which will be automatically deducted from the refund amount. The refund costs are mentioned in section number 4.
Please note that the processing time of your return can take 2-3 working days after receiving the package.
During the winter season it can take a little longer.
If you do not receive the confirmation mail from us within 5 working days (check also your spam box), please contact our Customer Service.
It is also possible to return your items via a different postal service than the one indicated on the return label. Create your own return label and write down the address mentioned below. The shipping costs are at your own expense.
Keep the proof of shipment safe. You are responsible for your parcel. SkiWebShop cannot take the responsibility for lost packages.
4879 AE Etten-Leur
We do our best to deliver undamaged products in their original state. If you received a defective item, please inform our Customer Service about it via the contact form.
Describe the defect and if it is possible please attach the photos. We will contact you within 2 working days to discuss a solution to the problem and further procedure.
If you would like to return the skis, please first contact our Customer Service via the contact form. Describe the reason of your return and if it is possible attach a photo.
We will contact you within 2 working days to discuss further procedure.