3. Track your return parcel
4. Return service
5. Refund orders
6. Return address
7. Returning a defective product
8. Returning skis
Unfortunately, it is not possible to directly exchange the product. If the ordered product turns out to be too small/big, you can return it within 14 days and place a new order for the desired size.
You can return not used products within 14 days from the delivery day. We charge a small fee for the returns (see section 4). Please read the instructions below.
On the proof of shipment you can find the tracking number. With this number you can easily follow your parcel on its way to us. Go to the website of your postal service to track your return parcel. As soon as we receive your parcel, we will send you an email.
Keep the proof of shipment safely. You are responsible for your parcel SkiWebShop cannot take the responsibility for lost packages.
Please check your carrier in the list below. Other countries need to return the goods by their own shipping company.
|Countries||Return costs||Transporter||Expected Return Time|
|UK, Denmark, Finland, Sweden||€ 7,00||DPD||average 2 weeks|
|Slovakia, Czech Republic||€ 7,00||DHL||average 2 weeks|
|The Netherlands||free if you use our label||PostNL||average 7 workdays|
|Germany||free if you use our label||DHL||average 2 weeks|
|Belgium, Luxembourg||free if you use our label||DPD||average 7 workdays|
|Austria, France, Poland||€ 4,50||DPD||average 7 workdays/Poland: average 2 weeks|
|Other countries||The customer pays the costs on his own.||Please choose your own carrier.|
If you return the entire order, we will refund the entire amount including the standard shipping costs (we do not refund the express delivery costs). We charge a small fee for the returns, that will be automatically deducted from the refund amount (see section 4). We will refund the money to the bank account that you used to pay for your order. You will also receive an email.
Please note that the processing time of your return can take 7 workdays after receiving the package. During the winter season it can take a little longer.
If you do not receive the confirmation email within 10 workdays after the package reached our warehouse (check also your spam box), please contact our Customer Service.
It is also possible to return your items via a different postal service than the one indicated on the return label. Create your own return label and send the package to the address mentioned below. The shipping costs are at your own expense.
Keep the proof of shipment safe. You are responsible for your parcel. SkiWebShop cannot take the responsibility for lost packages.
Flight Forum 2500
Industrial Number 5872
5657 DZ Eindhoven
We do our best to deliver undamaged products in their original state. If you received a defective item, please inform our Customer Service about it via the contact form.
Describe the defect and if it is possible please attach the photos. We will contact you within 2 working days to discuss a solution to the problem and further procedure.
If you would like to return the skis, please first contact our Customer Service via the contact form. Describe the reason of your return and if it is possible attach a photo.
We will contact you within 2 working days to discuss further procedure.