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How do we ship your order

 

Due to Brexit and related shipping problems, we are forced to temporarily pause our sales in the UK. Sales will be resumed as soon as it is possible.

 

What are my delivery options?

We offer various shipping options. They vary for each land. In the table below you can see what your options are for every country.

 

Choose your delivery country
 Delivery optionShipping time*Standard package1 pair of skis / 1-2 pairs of ski poles / ski simulator
United States FlagUnited States Standard shipping FedEx5 to 12 business days€ 35,00not possible
Express shipping FedEx**2 to 3 business days€ 60,00not possible

You can scroll horizontally in the table.

 

* You can find the expected delivery times in the table above. Please take into account that the delivery times may differ during holidays and are depended of the weather conditions.
We do not have any influence in that.

** Express Delivery
If you choose the Express Delivery, please take into account that in the case of a return the Express Delivery costs will not be refunded.

 

State of your package

Via the e-mail address that you provided in your order, you will receive a track-and-trace code with which you can trace your parcel.

 

Time of delivery for skis

The time of delivery for skis takes 3 up to 7 working days. It is not possible to deliver the skis at a parcel shop.

 

Month of December

Please take into consideration that delivery of your order may take a little longer in December. During this month, delivery companies are having the busiest time of the year. That’s why delivery times might deviate from the estimated ones. Unfortunately, we have no influence on this.

 

Article no longer available

If an article is no longer available, for whatever reason, you will receive an e-mail. We will refund the money to bank account which you used to pay for your order.

 

Island surcharge

For the delivery addresses on the islands we charge an additional shipping cost of €28,50. In the case of return the island surcharge will not be refunded.

 

VAT free delivery outside the EU

SkiWebShop charges no VAT on orders dispatched to an address outside the European Union. However, you may be required to pay local customs duties and other import charges when the goods enter your country. These local charges differ from country to country and SkiWebShop has no influence upon them. The above mentioned charges are at the recipients’ responsibility and SkiWebShop cannot offer any assistance in the process. In the case of return, all the customs charges still remain at the customer's expense.

SkiWebShop does not provide the service of VAT refund to the customers, who order to an address within EU and then export their purchase outside of the EU. Unfortunately, we cannot provide any support in this matter.

Please note that if your delivery address is placed outside of the European Union, then in the case of return we are not able to refund any of the original shipping costs. You can read detailed returns instructions here.

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